Help & FAQs

We want to talk to you too!

Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Sunday, but possibly sooner.

We understand that changes may happen while considering your dental requirements, so if you want to make changes please contact us as soon as you can so we can make sure to apply them before your package is delivered.

Our products are compatible with most major brands, such as: Zimmer® MIS® Straumann® Nobel Biocare® AB Dental® Alpha Bio® Adin® Bio Horizons® Implant Direct® & more!

The following papers will be emailed to you and also be sent with your package:

• Invoice
• Delivery Papers
• COC (Upon request)

For any additional request for papers please let us know!

Free express delivery on orders over 400$.

Worldwide Express Delivery: 2-6 days

* The shipping company depends on the customer's destination country. contact us for more information.

• Orders are processed within 1 Business day of receipt payment and order size specifications if needed.
  
• All orders are shipped with a Delivery Confirmation.
  
• You will receive an email with the tracking link as soon as your order ships.
  
• Duty, Taxes and Forwarding costs (if any) from your country is the sole responsibility of the customer.

Delays in delivery may occur for many reasons, it may be due to difficult weather conditions or package handling technical issues.

Please use the tracking code you received with your order to check your package status.

Our team is constantly on the watch over all of our customers packages, so if something we are unaware of happened please let us know!

Local customs may hold your package for many reasons, and may require a fee upon release.

You should contact the shipping company to go through the release process.

Your order details can be found in your email inbox or SMS.

We would be happy to assist, unfortunately, we can't take responsibility for local authorities policies.

We use official major payments processors to support the security of your personal details and will do everything possible to make sure your experience in our website is safe & secure!

VISA, MasterCard, American Express & Paypal.

Of course!

Subscribe to our Newsletter
We value all of our customers and as a gesture of appreciation we send special offers to customers who subscribed to our newsletter, so we welcome you to do so!

Join our Distribution Network
Our distributors and wholesale customers get lower prices rates per minimum order quantity.

If you want to join in, just contact us directly and we'll be happy to assist!

Returns are accepted within 60 days of delivery.

Returns are accepted if product is in reasonable condition. All products are for professional dental use.

Your satisfaction is at our TOP PRIORITY! Exceptions will be made case by case.

Please contact us for additional information and we will assist you with any issue to give you the full satisfaction from your purchase.